1. Acceptance of Terms
By accessing and using chicken99.in website and mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Chicken99.
If you do not agree to these terms, you must immediately discontinue use of our platform and services. We reserve the right to update these terms at any time without prior notice.
2. Definitions
Platform
The chicken99.in website and mobile applications.
User
Any individual accessing or browsing the Platform.
Customer
A registered User placing food orders.
Partners
Registered Restaurants and Delivery entities.
3. Services Provided
Chicken99 provides a digital marketplace that facilitates:
- Real-time food ordering & delivery
- Restaurant discovery & menu browsing
- Secure multi-channel payment processing
- 24/7 dedicated customer support
- Loyalty rewards & promotional programs
4. User Registration
To use certain features of the platform, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and for any activities or actions under your account. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols).
5. Order Processing
All orders are subject to acceptance by the Restaurant Partner. We are not liable for food quality, preparation standards, or allergen disclosures.
Prices displayed on the platform are determined by partners and may vary from physical dine-in menus due to packaging or platform fees.
Delivery timeframes are approximate estimates. Factors like traffic, weather, and restaurant load may impact final delivery.
6. Payment Terms
All payments are processed securely through our authorized payment gateways. We accept credit/debit cards, net banking, UPI, and select digital wallets. Prices include applicable taxes unless stated otherwise.
7. Cancellations
Orders cannot be cancelled once accepted by the restaurant. Refunds are only initiated in cases where the order is cancelled by the restaurant or if there is a severe quality issue reported within 30 minutes of delivery, subject to verification.
8. Legal & Liability
“To the maximum extent permitted by law, Chicken99 shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the actions of our independent partners.”
Our liability for any order-related dispute is strictly limited to the value of the order in question. These terms are governed by the laws of India.
9. Privacy & Data
Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy. By using the platform, you consent to the collection and use of this information in accordance with our policy.