Chicken99 Trust Guarantee

Returns & Refunds

We're committed to delivering the freshest poultry. If something isn't right, our transparent refund and replacement policy has you covered.

Order Cancellation

Full refund if cancelled before your order is dispatched from our processing center.
Cancellations are not possible once the order is out for delivery due to the highly perishable nature of fresh meat.
Auto-cancellations by Chicken99 due to inventory unavailability will be fully refunded instantly.

Refund & Replacement

Eligible for refund or replacement if incorrect items are delivered (missing or wrong cut).
Eligible if freshness or quality standards are not met upon delivery.
Eligible if the vacuum-sealed packaging is tampered with or damaged upon arrival.
Since raw poultry is highly perishable, we do not accept physical returns of the product.

Quality Complaints

Complaints must be raised within 2 hours of delivery to ensure food safety tracking.
Photographic evidence of the packaging and product is required for faster resolution.
Our quality assurance team will verify the claim to initiate the refund or replacement.
Minor natural variations in meat color or cut size are not eligible for refunds.

Refund Processing

Approved refunds are credited back to the original payment source within 3-5 business days.
Chicken99 Wallet refunds are processed instantly and can be used for your next order.
Status updates regarding your refund will be sent via SMS and email.
For Cash on Delivery (COD) orders, a UPI ID or bank details will be requested.

Exceptions to our Policy

To maintain fairness and hygiene, the following scenarios are not eligible for refunds.

Complaints raised after 2 hours of delivery time.
Products that have been completely consumed or discarded without photographic evidence.
Claims regarding minor variations in weight (within a 5% margin) due to moisture loss.
Orders placed with incorrect delivery addresses provided by the customer.

Frequently Asked Questions

Got specific queries about returns? We have the answers.

Can I return the chicken if I change my mind?

Since raw meat is highly perishable, we cannot accept physical returns once the product is delivered. However, if there is a quality issue, we will gladly offer a refund or replacement.

What if an item is missing from my order?

Please report it within 2 hours. We will verify with our dispatch team and either deliver the missing item immediately or initiate a refund for that specific item.

How do I share photographic evidence?

You can upload photos directly through the 'Help' section in your order history, or share them with our support team via WhatsApp.

Are promotional freebies refundable?

No, free items or complimentary products provided as part of promotional offers are not eligible for refunds or replacements.

Need help with an order?

Go to your 'Orders' history, select the order you have an issue with, and tap on 'Help'. Our support team will assist you immediately.

Processing Time

3-5 Days

Support

24/7 Live

Transparency

Verified

Refund Source

Original