Quality Policy

At Chicken99, we are committed to delivering fresh, safe, hygienic, and high-quality food from trusted restaurant partners. Our goal is to provide a delightful, consistent, and safe food delivery experience to every customer.

• Zero compromise on food safety standards
• Partnership with FSSAI-compliant vendors
• Regular and random quality audits
• Prompt action on customer feedback

We only onboard restaurants that meet our high standards for cleanliness, ingredient quality, and legal compliance.

• FSSAI Required: Mandatory valid food safety license for all partners.
• Hygiene Checks: Physical and virtual inspections of kitchen premises.

• Real-time monitoring of order accuracy and preparation quality.
• Analysis of customer ratings and specific feedback trends.
• Mystery audits to verify adherence to platform guidelines.
• Verification of ingredient freshness and expiry tracking.

Our delivery partners follow strict handling protocols to ensure that food reaches you in the best possible condition—hot, fresh, and untampered.

• Use of thermal bags for temperature maintenance.
• Tamper-evident sealing requirements for all orders.
• Hygienic handling training for delivery executives.