1. Our Commitment
At Chicken99, we are committed to delivering fresh, safe, hygienic, and high-quality food from trusted restaurant partners. Our goal is to provide a delightful, consistent, and safe food delivery experience to every customer.
Zero compromise on food safety standards
Partnership with FSSAI-compliant vendors
Regular and random quality audits
Prompt action on customer feedback
2. Partner Selection
We only onboard restaurants that meet our high standards for cleanliness, ingredient quality, and legal compliance.
FSSAI Required
Mandatory valid food safety license for all partners.
Hygiene Checks
Physical and virtual inspections of kitchen premises.
3. Quality Monitoring
Real-time monitoring of order accuracy and preparation quality.
Analysis of customer ratings and specific feedback trends.
Mystery audits to verify adherence to platform guidelines.
Verification of ingredient freshness and expiry tracking.
4. Handling & Delivery
Our delivery partners follow strict handling protocols to ensure that food reaches you in the best possible condition—hot, fresh, and untampered.
Use of thermal bags for temperature maintenance.
Tamper-evident sealing requirements for all orders.
Hygienic handling training for delivery executives.