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Get instant answers to your questions about orders, quality standards, deliveries, and more.
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Our delivery and payment services are working normally.
Browse Help Topics
Order & Delivery
Missing items, wrong order, delivery tracking, or delays.
Payments & Refunds
Payment failures, refund status, and promo codes.
Location & Zones
Service areas, delivery slots, and address updates.
Account & Security
Login issues, profile updates, and data privacy.
Popular Articles
Quick links to our most-read support guides.
Grievance Escalation Matrix
We take your concerns seriously. If your issue isn't resolved satisfactorily, you can escalate it through our official channels.
Level 1: Customer Support
For all general queries, order tracking, and refund requests.
Resolution within 24 hours
support@chicken99.in
Level 2: Escalation Desk
If your issue remains unresolved by standard support.
Resolution within 48 hours
escalations@chicken99.in
Level 3: Grievance Officer
For critical issues regarding food safety or severe lapses.
Resolution within 3-5 days
grievance@chicken99.in
Frequently Asked Questions
Everything you need to know about ordering from Chicken99.