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Get instant answers to your questions about orders, quality standards, deliveries, and more.

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Order & Delivery

Missing items, wrong order, delivery tracking, or delays.

Payments & Refunds

Payment failures, refund status, and promo codes.

Location & Zones

Service areas, delivery slots, and address updates.

Account & Security

Grievance Escalation Matrix

We take your concerns seriously. If your issue isn't resolved satisfactorily, you can escalate it through our official channels.

Step 1

Level 1: Customer Support

For all general queries, order tracking, and refund requests.

Resolution within 24 hours

Step 2

Level 2: Escalation Desk

If your issue remains unresolved by standard support.

Resolution within 48 hours

Step 3

Level 3: Grievance Officer

For critical issues regarding food safety or severe lapses.

Resolution within 3-5 days

Frequently Asked Questions

Everything you need to know about ordering from Chicken99.

How do I cancel my order?

You can cancel your order immediately from the 'My Orders' section before it is dispatched from our processing center. Since fresh meat is highly perishable, cancellations are not possible once the order is out for delivery.

What should I do if my packaging is damaged?

If the vacuum seal is broken or the packaging is visibly damaged, do not accept the order or consume the product. Please take a photo and contact support within 2 hours for an immediate replacement or refund.

How long does delivery take?

Standard delivery within Pune takes approximately 45-60 minutes depending on your zone and traffic conditions. We prioritize speed to maintain the cold chain and freshness of your poultry.

Can I change my delivery address?

Address changes are possible only if the order hasn't been dispatched. Contact support immediately with your new address and order ID. If it is already dispatched, we cannot change the address.

Is the meat antibiotic-free?

Yes! All Chicken99 poultry is 100% antibiotic-free, raised in stress-free environments, and processed in FSSAI-certified, temperature-controlled facilities.

How can we Support You?

Browse Support Topics

Order & Delivery

Payments & Refunds

Location & Zones

Account & Security

Popular Articles

How to track my order in real-time?

What is your refund policy for perishable items?

How to ensure maximum freshness after delivery?

Changing delivery address after checkout

Grievance Escalation Matrix

Level 1: Customer Support

Level 2: Escalation Desk

Level 3: Grievance Officer

Frequently Asked Questions

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