Chicken99 Trust Guarantee

Returns & Refunds

We're committed to a transparent and fair refund policy. Your satisfaction and trust are our top priorities.

Order Cancellation

Full refund if cancelled before the restaurant accepts the order.
Partial or no refund if the restaurant has started preparing your food.
Cancellations are not possible once the order is out for delivery.
Auto-cancellations by Chicken99 due to restaurant unavailability are fully refunded.

Refund Eligibility

Incorrect items delivered (missing or wrong dish).
Food quality issues (stale food, foreign objects).
Tampered packaging upon delivery.
Order not delivered but marked as completed.

Quality Complaints

Complaints must be raised within 2 hours of delivery for perishable items.
Photographic evidence of the issue is required for faster processing.
Refunds are subject to verification from the restaurant partner.
Minor variations in taste or appearance are not eligible for refunds.

Refund Processing

Refunds are credited back to the original payment source within 3-7 business days.
Chicken99 Wallet refunds are processed instantly (if available).
Status updates will be sent via SMS and email.
For COD orders, bank details or UPI ID will be requested for processing.

How to request a refund?

Go to your 'Orders' history, select the order you have an issue with, and tap on 'Help' or 'Issue with Order'. Our 24/7 support team will assist you immediately.

Processing Time

3-7 Days

Support

24/7 Live

Transparency

Fully Verified

Refund Source

Original